How It Works
Relio walks a listing through four stages — creation, negotiation, escrow-ready checkout, and handoff. Here's exactly what happens at each one.
Step 1
Take a photo of what you're selling. Relio's AI (Gemini, running server-side) analyzes it and drafts a title, category, condition, an estimated price, and a description — in English or Arabic. Review, adjust anything, and publish.
Step 2
A buyer can pay the listed price outright, or make an offer. The seller can accept, decline, or send a counter-offer — the whole back-and-forth happens inside Relio's chat, with a running record of what was actually agreed.
Step 3
Once a price is agreed, the buyer checks out and the listing is reserved so it can't be sold twice. Relio's escrow-ready checkout keeps payout locked until the buyer confirms the item arrived as described (live card capture finalizing with public launch). See how Relio Safety works for the full dispute and refund mechanics.
Step 4
The seller marks the order shipped; the buyer confirms receipt when it arrives. That confirmation releases the seller's payout (with a 10-day auto-complete if the buyer goes quiet).
Pricing
There's no charge to create a listing. When an item actually sells, Relio applies two small, transparent fees — one to the buyer at checkout, one to the seller's payout.
| Fee | Who pays | Amount |
|---|---|---|
| Listing | — | Free |
| Buyer protection fee | Buyer, at checkout | 3% of price + AED 2, capped at AED 99 |
| Seller service fee | Seller, deducted from payout | 2.5% of price |
Relio Pro sellers get a reduced service-fee rate on payouts. Fees are configured centrally and may be adjusted as Relio moves toward public launch.
Frequently Asked
Yes — listing is free. A small fee applies only when an item actually sells: a buyer protection fee charged at checkout, and a seller service fee deducted from the payout.
Buyers pay a protection fee of 3% plus AED 2, capped at AED 99. Sellers pay a 2.5% service fee, deducted from the payout after the buyer's fee.
Yes. Buyers can make an offer instead of paying the listed price; the seller can accept, decline, or send a counter-offer, all inside the chat.