Relio Safety
Relio holds a buyer's payment in escrow the moment checkout completes, and releases it to the seller only after the buyer confirms the item arrived as described. If a dispute drags on, a 7-day automatic refund backstop means no one can hold a payment hostage by going silent.
Last updated July 2026
The moment an order is placed, Relio's server-side checkout reserves the listing and holds the order in an escrow-ready state — the seller is not paid yet. Live third-party card capture is being finalized for public launch; the full hold → ship → confirm → release workflow is already built.
Once the seller marks the order shipped and the buyer confirms it arrived as described, the held funds are released and the seller is paid out.
Item not as described, damaged, or never arrived — a dispute pauses the payout and gives both sides a structured way to resolve it, instead of a shouting match in the chat.
This is the detail most classifieds don't have. If a return sits unresolved for 7 days — say, a seller stops responding — Relio automatically refunds the buyer. No seller can hold a refund hostage by going quiet.
Frequently Asked
Only after the buyer confirms the item arrived as described. Until then, Relio's escrow-ready state machine keeps the payout locked — the seller is not paid. During private beta, live card capture is still being finalized.
If a return sits unresolved for 7 days, Relio automatically refunds the buyer. No seller can hold a refund hostage by going silent.
No. Every account signs in through verified authentication — email, Google, or Apple — before it can list or buy.
Relio is in private early access and the escrow workflow described above is fully built. Live third-party payment processing is being finalized ahead of public launch.