How It Works
Relio walks a listing through four stages — creation, negotiation, escrow-protected checkout, and handoff. Here's exactly what happens at each one.
Step 1
Take a photo of what you're selling. Relio's AI (Gemini, running server-side) analyzes it and drafts a title, category, condition, an estimated price, and a description — in English or Arabic. Review, adjust anything, and publish.
Step 2
A buyer can pay the listed price outright, or make an offer. The seller can accept, decline, or send a counter-offer — the whole back-and-forth happens inside Relio's chat, with a running record of what was actually agreed.
Step 3
Once a price is agreed, the buyer checks out and the listing is reserved so it can't be sold twice. Payment is held by Relio — not released to the seller — until the buyer confirms the item arrived as described. See how Relio Safety works for the full dispute and refund mechanics.
Step 4
The seller marks the order shipped; the buyer confirms receipt when it arrives. That confirmation releases the held funds and the seller's payout clears.
Pricing
There's no charge to create a listing. When an item actually sells, Relio applies two small, transparent fees — one to the buyer at checkout, one to the seller's payout.
| Fee | Who pays | Amount |
|---|---|---|
| Listing | — | Free |
| Buyer protection fee | Buyer, at checkout | 3% of price + AED 2, capped at AED 99 |
| Seller service fee | Seller, deducted from payout | 2.5% of price |
Relio Pro sellers get a reduced service-fee rate on payouts. Fees are configured centrally and may be adjusted as Relio moves toward public launch.
Frequently Asked
Yes — listing is free. A small fee applies only when an item actually sells: a buyer protection fee charged at checkout, and a seller service fee deducted from the payout.
Buyers pay a protection fee of 3% plus AED 2, capped at AED 99. Sellers pay a 2.5% service fee, deducted from the payout after the buyer's fee.
Yes. Buyers can make an offer instead of paying the listed price; the seller can accept, decline, or send a counter-offer, all inside the chat.